Refund policy
We hope you love your Orphic Silk pieces. If something isn’t quite right, we accept returns and exchanges within 14 days of receiving your order.
To be eligible for a refund, credit note or exchange, your item must be in the same condition that you received it:
- Unworn, unwashed and unused
- In their original condition with all tags attached. Returns will not be accepted if the ‘Do Not Remove’ tag has been removed.
- Free from marks, makeup, perfume, fake tan or other signs of wear
Items that do not meet these conditions may not be accepted.
Initiate a Return
Please email info@orphicsilk.com. with your order number, reason for return & the item you would like to return or exchange.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@orphicsilk.com.
Faulty Items
If you believe you have received a faulty or incorrect item, please contact info@orphicsilk.com as soon as possible with your order number and photos of the fault.
Refunds
Once your return has been received and approved, your refund will be issued to your original payment method.
Original shipping costs are non-refundable, and return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Please allow 10 business days for your refund to appear, depending on your payment provider. If more than 15 business days have passed since we’ve approved your return, please contact us at info@orphicsilk.com.
Exchanges
Exchanges are available for a different size or style, subject to availability.
Store Credit
If you choose store credit, it will be issued for the value of the returned item excluding shipping costs and can be used towards a future purchase at Orphic Silk for 2 years.
Sale Items
Unless stated otherwise, sale items may be returned for store credit or exchange only. Final sale items cannot be returned for change of mind.